FAQ's

 

When do you ship? TOP
We ship at least twice a week, on Fridays and Mondays (sometimes more often), with the exception of holidays. Please note that ordering the day before or the day of a shipping day, does not guarantee it will ship on that day, but it will ship by the next ship day. For example, orders placed on Thursday or Friday, may not ship until Monday. Most orders will ship USPS Priority mail. We do not offer next day shipping. Once a label is printed, USA orders will receive an email notification from either PayPal or the USPS. We are proud of our reputation for fast shipping!

How much do you charge for shipping? TOP

Most items will ship for a flat rate of $5.99 via Priority Mail for up to 15 items in the United States! Of course there is never a charge for digital items. After 15 items, the rates go up accordingly. Shipping may be more for heavier items.
 
Shipping to Canada is $6.95 for up to 10 items. After 10 items, the rates go up accordingly. Shipping may be more for heavier items. This is for First Class International Mail. Priority Mail is very expensive, however if you would like Priority Mail and would like to pay the extra postage, please contact us, and it can be arranged.
 
Shipping to all other countries is 13.95 for up to 15 items. After 15 items, the rates go up accordingly. Shipping may be more for heavier items. This is for First Class International Mail. Priority Mail is very expensive, however if you would like Priority Mail and would like to pay the extra postage, please contact us, and it can be arranged.
 
* Due to different custom regulations in other countries, Retro Cafe Art Gallery is not responsible for your package once it leaves the United States, including lost , stolen, or held items.
 
We usually ship via USPS Priority Mail or First Class International Mail. At times, especially with International orders we may have to send you an invoice to cover additional shipping charges.

How do I pay for my order? TOP
We accept secure payments by credit card (Visa, Mastercard, or Discover) or payment can be made through PayPal.

What is your return policy? TOP
We only accept returns if the error is on our part. We do not grant returns for ordering the wrong item or finding that the item was not as expected. If you are not sure about a certain product, we encourage you to ask questions first and we will happily do our best to answer them. All returns much be approved first by contacting us.

 

What type of paper and ink do you use for your collage sheets? TOP

Our collage sheets are printed using a professional LASER printer on high quality papers, with the exception of the fabric sheets which are printed using a high quality inkjet printer. Here is more information about our paper choices.
 

Semi-gloss Paper: Laser printed on 32# premium semi-gloss paper. This is a thicker paper, perfect for gluing. Images are bright and crisp.

Transparency Film: Laser printed on high quality transparency film. Perfect for layering images!

Fabric Sheets: Inkjet prints on white cotton fabric. Ready to sew onto your project. Fabric sheets will be shipped with a removable backing to keep your sheets sturdy and happy until you're ready to use them. They are not machine washable. You will LOVE these!

Sticker Paper: Laser printed on matte white sticker paper. Sticker paper is thick and durable, with adhesive backing on one side. You will still have to cut out each image; however you can simply peel away the backing and stick to your project. No glue required! A great way to speed up your projects, not to mention your images won't bubble from too much glue. Perfect when making several ATCs at one time for a swap etc.!

Vellum: Laser printed on premium white translucent vellum. Be sure to try sewing vellum onto a project. It's lovely!

How do you package your paper collage sheets for shipping? TOP
All collage sheets will be sent in a plastic sleeve with a thick white cardboard backing to ensure your sheets will arrive safely.

What is your copyright policy on your images? TOP
For questions regarding our copyright policies, please visit our Policies/Terms of Use section of our site.